Companies have learned that service is the key to attracting and maintaining customers (and hence, revenue). In a service business like airlines and hospitality, a call center is the difference between being in business and not being in business. In other industries, call centers help companies quickly overhaul service and improve their image. In fact, a call center is a strategic asset that companies can use to strengthen customer relationships, learn more about customers and therefore serve them better. This improves the bottom line. Thus call centers have evolved from being cost centers to profit centers.
In order to meet the growing international demand for cost-effective, customer-oriented call centers, many organizations worldwide are outsourcing these services from locations like India. India has intrinsic strengths which can make it a major success as an outsource destination.
Following Services and many more can be offered, even customized for specialized software technology companies and medical and other hi-tech areas can also be offered without any hesitation as the pool of technically qualified people is just tremendous in INDIA.